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FAQs

Frequently Asked Questions


All orders are shipped within 5-7 working days.

Most orders are delivered within 7-10 business days. Monday to Friday are considered as business days except for public holidays.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.


All orders have standard Shipping fee of 120rs

International Shipping charges are extra as applicable and won’t be shown during checkout. Kindly contact us for the.

We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. Canvas Artileria is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of the company.

There could be certain circumstances beyond our control where you could receive a damaged / defective product . We will replace the product to your satisfaction . In such circumstances, make proper opening video of the product without any prior cuts and send to our Team who will guide you or at our Costumer Service number 8004225850 or canvasartileria@gmail.com
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Orders once placed cannot be cancelled after 24 hours.

Customised items cannot be returned or cancelled
Orders are not eligible for return if the product is delivered in same specifications as mentioned on website without any defect or damage.
Product if damaged and have proper opening video then have to courier it back to our address . Contact us for that .

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